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FAQs
Some frequently asked questions about OkHi
We strive to comply with the highest global standards of data privacy, security and compliance. We are NDPR compliant and are working towards becoming fully GDPR and SOC2 compliant. We do not sell or transmit any form of user data that is not collected with their permissions via a cusotmer to anyone other than that customer. Users can manage permissions and opt-out of any data collection at any time by logging into their address book on okhi.me (note that we retain historical records in compliance with regional legal requirements.) By using our services directly or through one of our partners, a user is opting into our Privacy Policy and Terms of Service.
You have to select the "work" option instead of "home" during the creation of the address. You can view this on OkHi.me as well.
We classify an address as "unknown" when there is not enough data is being transmitted to our servers for verification. There are a few ways to mitigate unknowns here.
The accuracy of the GPS on the device can differ greatly depending on reception and device type. We only collect data points within a few hundred meters of where they drop the pin for the address and analyse these over time. As we aggregate many of these points the accuracy of any single data point does not massively influence the verification.
Another type of accuracy is the confidence that we have in reducing false positives in the verification process. While we are constantly improving the ML models, our standards are comfortably higher than any other type of address verification.
A re-verification is when we run verification on an address that has been previously verified. This process is done to make sure a user still stays at the address they were previously or to try again after correcting for circumstances that may have resulting in a
Not at address or Unknown status. It depends widely on how much data our systems receive and we aim to verify as fast as possible - without comprimising on accuracy. For the first time an address is being verified, it takes at least 36hours for us to be sure and we will continue trying to verify the address for up to 8 days. (80% of successful verifications come in within 48 hours.)
You can monitor the status of your customers verifications by loging into the dashboard. We will send you the initial login details along with your API information after completing this form. If you're having further trouble, get in touch with our team directly.
Only addresses that have started verification show up on the dashboard. (So they won't show if they an address is only created without verification starting.) You can always see a full history of addresses that were previously verified on the customer dashboard.
Last modified 1mo ago